Return and Refund Policy at eVerse

Thank you for shopping at eVerse. We are committed to providing you with a seamless and satisfying shopping experience. We understand that occasionally, you may need to return or exchange a product. This Return and Refund Policy outlines the terms and conditions governing returns and refunds with eVerse.

Return Policy

1. Return Eligibility:

• You may request a return or exchange within 03 days from the date of delivery. Direct-delivered products through offline mode and COD  don't support a return policy.
• To be eligible for a return, the product must be unused, non-activated, in its original packaging, and in the same condition as you received it.

2. Return Process:

• To initiate a return or exchange, please contact our customer support team at +919429691484. Provide your order details, the reason for the return, and any supporting evidence, such as photographs & unboxing video of the product if the product has any physical damage or manufacturing defects.
• Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if necessary.
• Once you receive the RMA number, securely package the product and include all original accessories and documentation.
• Ship the product back to us at the provided return address. We recommend using a trackable shipping method to ensure the safe and timely delivery of returns.

3. Refund Options:

• Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 3 days, and the refund amount will be credited to your original payment method.
• Shipping and handling charges are non-refundable unless the return is due to an error on our part.
• Refund charges for return will be on a case-to-case basis and may vary from 5-10% on the billing amount. 

4. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer support team within 2 days of delivery.
• We may request supporting evidence, such as photographs or videos, to assess the damage or defect.
• If the damage or defect is confirmed, we will provide a replacement or issue a refund as per your preference and product availability. 

5. Cancellation Policy

• You may cancel an order before it is shipped. Please contact our customer support team as soon as possible with your order details to request cancellation.
• If the order has already been shipped, the return process mentioned above will apply.

6. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at sales.everse@gmail.com. We are here to assist you and provide further clarification.

Note: This warranty and return policy is subject to change without notice. If you have any questions or concerns about your purchase, please reach out to our customer support team at sales@everse.in / +91 9429691484.