DJI Avata Series Repair | Troubleshooting and Solution

Purpose

The purpose of this document is to show users how to repair the DJI product, and list common issues and their solutions, but for complex exceptions or error messages, it is recommended to contact DJI Support for assistance.
To find the related product features and usage information, please visit the DJI’s official website at Dji.

Do not allow a battery to come into contact with any kind of liquid, or leave it out in the water.
Do not use swollen, leaking, or damaged batteries.
Do not install or remove a battery when it is turned on.
Use a battery at temperatures from -10℃ to 40℃.
Do not use batteries in strong electrostatic or electromagnetic environments
Do not disassemble or pierce batteries in any way.
Do not place wires or metal objects on a battery. Otherwise, the battery may short-circuit.
Do not drop or strike a battery, or place heavy objects on the battery.
Electrolytes in batteries are highly corrosive. In the event of a leakage, please stay away from the battery
Keep batteries out of the reach of children.
Do not leave batteries near heat sources.
Keep batteries dry.
Keep batteries away from the metal objects, such as glasses, watches, or necklace during transportation or storage
Do not transport a damaged battery.
Do not store batteries in environments with a temperature higher than 45℃ or lower than 0℃.
Do not place batteries in regular trash containers.

Common Issue	Inspection Method	Repair method
Aircraft arm broken or skewed	Perform visual inspection and check if the aircraft arm is cracked and cannot be used normally.	Replace the aircraft.
Upper frame cracked or misshapen	Perform visual inspection and check if the upper frame is obviously cracked or misshapen, or if there are any other cosmetic damages.	Replace the upper frame.
Propeller guard cracked or misshapen	Perform visual inspection and check if the propellers guard is obviously cracked or misshapen, or if there are any other cosmetic damages.	Replace the propeller guard.
Gimbal axis arm broken	Perform visual inspection and check if the gimbal axis arm is obviously cracked or misshapen, or if there are any other cosmetic damages	Replace the aircraft.
Abnormal camera image	Enter the camera view in the app and check if the image is displayed abnormally, such as blurry image, stripes, and noises.	Replace the aircraft.
Gimbal stabilization error	Enter the camera view in the app and check if the image is skewed or shaking.	Replace the aircraft.
Propulsion system error	Turn on the motors and check if the motors are spinning correctly.	Replace the aircraft.
Camera sensor error	Check if the app prompts a “Camera Sensor Error” warning.	Replace the aircraft.
App prompts GPS disconnected warning	Check if the app prompts a “GPS disconnected” warning.	Replace the aircraft.

Common Issue	Inspection Method	Repair Method
Outer shell cracked or misshapen	Perform visual inspection and check if the outer shell is obviously cracked or misshapen, or if there are any other cosmetic damages.	Replace the whole product.
Motion Control Not Working	Check if the app prompts an IMU error warning.	Replace the whole product.
Power-on failure	Check if the motion controller can be powered on after charging.	Replace the whole product.
Linking failure	Check if the firmware of the motion controller is the latest version. If yes and the motion controller cannot be linked with the drone, the motion controller is malfunctioning.	Replace the whole product.

Common Issue	Inspection Method	Repair Method
Outer shell cracked or misshapen	Perform visual inspection and check if the outer shell is obviously cracked or misshapen, or if there are any other cosmetic damages.	Replace the goggles.
Foam padding damaged or misshapen	Perform visual inspection and check if the foam padding is obviously cracked or misshapen, or if there are any other cosmetic damages.	Replace the foam padding.
Headband cracked	Perform visual inspection and check if the headband is cracked or if there are any other cosmetic damages.	Replace the headband.
Abnormal screen display	Perform visual inspection and check if the screen is black out or freezes, and if the screen is not displayed completely.	Replace the goggles.
Motion Control Not Working	Check if the app prompts an IMU error warning.	Replace the goggles.
Power-on failure	Replace the battery or power cable and then check if the device can be powered on.	Replace the goggles.
Linking failure	Check if the firmware of the goggles is the latest version. If yes and the goggles cannot be linked with the drone, the goggles are malfunctioning.	Replace the goggles.

Common Issue	Inspection Method	Repair Method
Upper shell cracked or misshapen	Perform visual inspection and check if the shell is obviously cracked or misshapen, or if there are any other cosmetic damages.	Replace the remote controller
Lower shell cracked or misshapen	Perform visual inspection and check if the shell is obviously cracked or misshapen, or if there are any other cosmetic damages.	Replace the remote controller.
Control stick not centered	Check if the stick input movement for the remote controller to the aircraft and the response of the aircraft are normal.	Calibrate the remote controller using the app. If the issue persists, replace the remote controller.
Power-on failure	Check if the remote controller can be powered on after charging.	Replace the remote controller.
Linking failure	Check if the remote controller can be linked with the goggles.	Replace the remote controller.

Common Issue	Inspection Method	Repair Method
Outer shell cracked or misshapen	Perform visual inspection and check if the outer shell is obviously cracked or misshapen, or if there are any other cosmetic damages.	Replace the corresponding defective module.
Abnormal camera image	Enter the camera view in the app and check if the image is displayed abnormally, such as blurry image, stripes, and noises.	Replace the camera module
Power-on failure	Replace the 3-in-1 cable and see if the product can be powered on. If yes, the 3-in-1 cable is damaged. Otherwise, the transmission module is damaged.	Replace the corresponding defective module.
Linking failure	Replace the antenna and see if the linking is successful. If yes, the antenna is damaged. If the issue persists, the transmission module is damaged.	Replace the corresponding defective module.

Common Issue	Inspection Method	Repair Method
Battery/charger outer shell cracked or misshapen	Perform visual inspection and check if there are any other cosmetic damages such as cracked and misshapen that may affect the normal use.	Replace the corresponding defective module.
Charging error	Use a functioning normally charger to charge the battery and see if it can be charged.	Replace the corresponding defective module.
Discharging error	Install the battery to the drone and check if the drone can be powered on.	Replace the corresponding defective module.

Common Issue	Inspection Method	Repair Method
Cable damaged	Perform visual inspection and check if the cable is damaged.	Replace the cable.
Unable to connect the mobile phone	Replace the cable and check if the connection is normal.	Replace the cable.

Perform visual inspection and check if accessories are cracked or there is structural damage. Then replace the corresponding accessory.